Question 1

How can I track my box?

Accepted Answer

Simply visit our tracking page on our website or message us on Facebook to get updates on your box.

Question 2

How frequent is your sea cargo shipment?

Accepted Answer

We have weekly to bi-weekly sea cargo shipments from Vancouver, Canada to Manila, Philippines.

Question 3

How safe is your delivery?

Accepted Answer

All boxes are insured and delivered by trusted logistics partners. We also have a barcoding system to ensure data accuracy and tracing efficiency.

Question 4

How do I know my balikbayan box arrived safely?

Accepted Answer

You will get a signed proof of delivery from the recipient, often with a photo of your box and recipient. You may also message us on Facebook for further updates on your box.

Question 5

How early should I send my box/es if I want my recipient to receive it before Christmas?

Accepted Answer

Ber-months are our busiest months so, we highly suggest sending your box/es at least 10-12 weeks before December to avoid delays and the Christmas rush. We recommend sending your box/es as early as the 1st week of September, and latest by the 1st week of October, as we need to account for possible logistical delays (port congestion, late arrivals, etc.).

Question 6

Why did my box/es arrive late?

Accepted Answer

While we try to fulfill committed timelines, there are some factors we cannot control such as port congestion in Canada or Manila (especially during ber-months), delays in customs processing, and shipment availability in Canada and/or to the delivery address being the most common reasons.

Question 7

Why were all my boxes not delivered at the same time?

Accepted Answer

There are some instances wherein boxes were loaded in different containers, which result in different arrival dates. Dont worry, our team will make sure that all boxes will be fulfilled and delivered safely to the recipient.

Question 8

My boxes arrived damaged. What do I do?

Accepted Answer

We try our best to send your boxes intact, but due to the nature of sea freight wherein boxes are loaded on top of each other with possible leakage from different boxes, please understand that boxes may arrive wet or may have minor cracks on them. Dont worry, our team continues to practice the standard of wrapping your boxes in protective materials to further secure your boxes before loading them into the container. Additionally, we suggest to pack your items very well and to avoid overpacking as well.
 
If items are missing as claimed, please reach out to us directly on Facebook or email us at headoffice@manilacargoexpress.com so we can investigate on your claims further

Question 9

What do I need to do if I want to cancel my booking appointment?

Accepted Answer

Please call our warehouse or your respective branch at least one day before. We do not allow cancellations 24 hours before your scheduled pick-up.

Question 10

Do you accommodate custom shipments?

Accepted Answer

Yes, we can accommodate custom shipments depending on what the item is. Please contact our main warehouse at (604) 279-1544 / (604) 279-1533 / (604) 279-1506 or email us at headoffice@manilacargoexpress.com.

Question 11

Can I book my pick-up appointment on the same day?

Accepted Answer

Not as of the moment. We suggest to book your pick-up appointments at least 4-5 days prior to your preferred date. For peak months of September - November, we suggest planning ahead and booking as early as 2 weeks as booking slots run out quickly.

Question 12

Can I reschedule my booking appointment?

Accepted Answer

Yes, as long as your current pick-up schedule is not on the day itself. We do not allow rescheduling 24 hours before your scheduled pick-up.

Question 13

Can you ship through air freight?

Accepted Answer

Not as of the moment, but we are working on it!

Question 14

Do you ship from the Philippines to Canada?

Accepted Answer

Not as of the moment. We only service shipments from Canada to the Philippines.

Frequently Asked Questions